Start for $197/mo
Legal

Terms & conditions

Last updated: August 24, 2026
In plain English

You subscribe month to month and can cancel any time. We build and run the Service; you own your data and are responsible for messaging your customers lawfully (with consent, honoring opt-outs). Usage is billed at cost. AI features can make mistakes, so review what they do. The legal sections below spell out the details.

Contents
  1. Agreement
  2. The service
  3. Accounts and users
  4. Fees, billing and usage
  5. Term, cancellation and refunds
  6. Your content and data
  7. Acceptable use and compliance
  8. AI features
  9. Third-party services
  10. Availability and support
  11. Intellectual property
  12. Disclaimers
  13. Limitation of liability
  14. Indemnity
  15. Governing law and disputes
  16. Changes to these Terms
  17. General

1. Agreement

These Terms & Conditions ("Terms") are a contract between you (the business subscribing, "Customer" or "you") and [SureRelay legal entity name] ("SureRelay", "we", "us"). By subscribing to, accessing or using the SureRelay platform, website or services, you agree to these Terms, our Privacy Policy and our Refund Policy. If you subscribe on behalf of a business, you confirm you are authorized to bind it.

2. The service

SureRelay provides a hosted platform for business communications and customer management, including phone numbers, calling and messaging, AI answering and assistant features, websites and landing pages, booking calendars, a CRM and pipeline, payments and invoicing, forms, automations, reviews, social scheduling, reporting, courses and portals, and related tools ("Service").

Done-For-You plan. We configure the Service for you based on information you provide on a discovery call and by email, present it to you on an onboarding call, and make reasonable ongoing changes on request. Build timelines are estimates and depend on your timely input and access to third-party accounts. We do not guarantee any particular business result, number of leads, calls or bookings.

Self-Serve plan. You receive access to the Service and configure it yourself using our templates and guides. Email support is included; configuration work is not.

3. Accounts and users

You are responsible for your login credentials, for everyone you add as a user, and for everything done through your account. Keep your contact and billing details current. You must be at least 18 and able to enter a contract.

4. Fees, billing and usage

  • Subscription fees are charged monthly in advance to the card on file, starting on the day you subscribe, at the price shown at checkout. Prices may change with at least 30 days' notice by email; changes apply from your next renewal.
  • Usage charges for calls, text messages, emails, AI actions, phone numbers and similar consumption are passed through at cost from our carriers and providers and charged to your card as incurred or in periodic batches. Current rates are shown on our pricing page and in your account; they may change when our providers' rates change.
  • Third-party fees such as payment processing, domain registration and premium add-ons are billed by those providers or as disclosed at the time.
  • Failed payments. If a charge fails we will retry and notify you. If it remains unpaid after 7 days we may suspend the account until paid.
  • Taxes are added where applicable. Fees are stated in US dollars.

5. Term, cancellation and refunds

Subscriptions renew monthly until cancelled. You can cancel at any time from your account or by emailing [email protected]; cancellation takes effect at the end of the current paid month. Refunds are governed by our Refund Policy, including the Done-For-You onboarding-call guarantee. We may terminate or suspend your account for breach of these Terms, non-payment, or where required by law or our providers, with notice where practical.

6. Your content and data

You own your content and your customer data ("Customer Data"). You grant us a license to host, process, transmit and display Customer Data as needed to provide the Service and as described in the Privacy Policy. You can export Customer Data at any time while your account is active. After termination we retain it for a limited period and then delete it as described in the Privacy Policy.

Work product we create for you under Done-For-You (pages, copy, automations, AI configurations) is licensed to you for use within the Service for as long as you have an account. Templates, frameworks and know-how we reuse across customers remain ours. Your logo, trademarks, photos and business information remain yours.

7. Acceptable use and compliance

You agree to use the Service lawfully and responsibly. In particular you must:

  • Obtain and document all consents required to call, text or email your Contacts under applicable law (including the TCPA, CAN-SPAM, CTIA messaging principles and state laws in the United States, and equivalent laws elsewhere), honor opt-outs, and identify your business in your messages.
  • Comply with carrier registration requirements (such as 10DLC in the United States) and provide accurate business information for that registration.
  • Provide any notices required for call recording and for the use of automated or AI systems in your jurisdiction.
  • Not send spam, unsolicited bulk messages, or content that is illegal, deceptive, harassing, infringing, or that violates the policies of the carriers and platforms (Google, Meta and others) you connect.
  • Comply with any sector rules that apply to you, such as health-privacy laws. Unless we have signed a separate agreement with you, the Service is not offered as a HIPAA-compliant service and you must not use it to store or transmit protected health information beyond what a business-associate agreement would permit.
  • Not attempt to interfere with the Service, access other customers' accounts, or reverse-engineer the platform.

You are responsible for the content your account sends, including content generated by AI features on your behalf. We may suspend messaging or numbers that trigger carrier complaints or violate these rules, and you are responsible for any fines or penalties your use causes.

8. AI features

AI features generate content and take actions automatically based on your configuration and the information you provide. They can make mistakes. Review AI-generated content and configurations, keep the information you give them accurate, and do not rely on them for legal, medical, financial or safety-critical decisions. You are responsible for how AI features are used with your Contacts.

9. Third-party services

The Service connects to third-party services such as telephony carriers, email providers, payment processors, Google, Meta and others. Their terms apply to your use of their services. We are not responsible for their availability, changes or actions, including suspension of your phone numbers, pages or listings by those providers.

10. Availability and support

We aim to keep the Service available at all times but do not guarantee uninterrupted operation. We may perform maintenance and update features. Support is provided by email during our stated support hours.

11. Intellectual property

The Service, including its software, design, templates and documentation, is owned by SureRelay and its licensors and protected by intellectual property laws. Except for the licenses stated here, no rights are granted. Feedback you give us may be used without obligation.

12. Disclaimers

The Service is provided "as is" and "as available". To the fullest extent permitted by law we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will meet your requirements, be error-free, or produce any particular results.

13. Limitation of liability

To the fullest extent permitted by law, SureRelay will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or business opportunities, arising from or related to the Service or these Terms. Our total liability for all claims in any 12-month period will not exceed the subscription fees you paid us in that period. Some jurisdictions do not allow certain limitations, so some of these may not apply to you.

14. Indemnity

You will defend and indemnify SureRelay against claims, fines and costs arising from your Customer Data, your communications with Contacts, your breach of these Terms or of law, or your violation of a third party's rights.

15. Governing law and disputes

These Terms are governed by the laws of [State], United States, without regard to conflict-of-law rules. Before filing a claim, each party agrees to try to resolve the dispute informally by emailing the other; if it is not resolved within 30 days, disputes will be resolved in the state or federal courts located in [County, State], and each party consents to that jurisdiction. Each party waives any right to a jury trial and to participate in a class action, to the extent permitted by law.

16. Changes to these Terms

We may update these Terms. The date at the top shows the current version. Material changes will be emailed to Customers at least 15 days before they take effect. Continued use after that date means you accept the updated Terms.

17. General

These Terms, the Privacy Policy and the Refund Policy are the entire agreement between us regarding the Service. If any provision is unenforceable, the rest remains in effect. You may not assign these Terms without our consent; we may assign them to a successor. Notices to you are sent to the email on your account; notices to us go to [email protected].

Questions about this policy: [email protected]