Miss the call. Keep the customer.
The moment a call rings out, a text from your business number asks the caller what they need. Most reply. The conversation continues by text, gets booked, and lands in your inbox — while you finish the job you were on.
You're on a roof. It goes to voicemail. They don't leave one.
“Hi, it's Mike's Plumbing — sorry we missed you. What can we help with?”
“Water heater leaking, can someone come today?”
Caller stays yoursThe assistant (or you) offers a slot and confirms. Contact saved.
A job that would've gone next doorWhy this matters for a business like yours
Nearly two-thirds of callers who reach voicemail don't leave a message — they call the next business. Missed-call text back is the simplest fix that exists: an automatic text from your own number, within seconds, that turns a lost call into an open conversation.
It's not a form letter. The message is written in your voice, it comes from the same number they just called, and replies flow straight into your inbox where either you or the AI Text Assistant picks it up. It runs on its own — no app to open, nothing to remember. If you use the AI Receptionist, calls rarely go unanswered in the first place; text-back covers the gaps, like when you deliberately let a call ring through.
Missed-Call Text Back, in full
- ✓Fires in seconds — the text sends automatically the moment a call is missed, 24/7.
- ✓From your business number — the same number they called, so it's recognized and trusted.
- ✓Your words — we write the message with you on the onboarding call; you can change it any time.
- ✓Replies go to your inbox — and optionally to the AI Text Assistant to qualify and book.
- ✓Creates the contact — every missed call becomes a saved lead with a phone number, not a mystery in your call log.
- ✓Smart exceptions — skip existing customers, vendors, or numbers you flag.
From discovery call to live
Connect your number
We either port or forward your existing business line, or give you a new local number that forwards to your cell.
Write the text
Two sentences, in your voice. 'Sorry we missed you, what's going on?' outperforms anything clever.
It's live
Test it by calling your own number and not picking up. You'll have the text before you put the phone down.
What it looks like in three businesses
Three calls come in while you're in an attic. Three texts go out. Two reply, one books. The third gets a follow-up text the next morning.
Front desk is with a patient and the line rings out. The text-back offers to book online; the patient books a cleaning from the link.
A storm hits and forty calls come in during one afternoon. Every one gets a text and a place in the pipeline. None are lost.
Straight answers about Missed-Call Text Back
What if I answer from my cell after it's forwarded?
Then no text goes out — it only fires on a genuinely missed call. If you answer, the system knows.
Does it text everyone, including spam callers?
You can exclude numbers, and the assistant ignores threads that don't reply. In practice the cost of texting a spam caller is a fraction of a cent.
Is texting customers legal?
Replying to someone who just called your business is a normal, expected business communication. We help you set up compliant number registration and opt-out language during onboarding.
Related features
Want Missed-Call Text Back running by next week?
On Done-For-You we build it from a 20-minute call and show it to you live before it goes on. On Self-Serve it's in your account today.
Usage for calls, texts, emails and AI actions is billed to your card at cost. No contracts. Cancel any time.