Every conversation, one inbox. Reply from your phone.
Texts, emails, call transcripts, Facebook messages, Instagram DMs, Google Business chats and website chats all land in one place, threaded by customer. Reply from any of them without switching apps.
Text, email, Instagram, Facebook, Google, your website.
Threaded under their name with every past conversation.
On whichever channel they used. They never know the difference.
One screen, all channelsThe contact, the pipeline and the reports all update.
Nothing slipsWhy this matters for a business like yours
Most owners check five places for messages and still miss some. The inbox collapses them into one: every channel, every customer, in a single timeline you can work through in a few minutes between jobs. When you reply, it goes out on the channel the customer used — text stays text, Instagram stays Instagram.
It's also where you supervise the AI Text Assistant. You see every reply it sends, you can take over any thread with a tap, and you can assign conversations to a team member. Unread counts, filters and a mobile app mean the inbox actually gets to zero.
Unified Inbox, in full
- ✓Every channel in one thread — SMS, email, calls & voicemail, Facebook Messenger, Instagram DM, Google Business Messages, website chat.
- ✓Reply on the customer's channel — without leaving the inbox.
- ✓Assign to a team member — and see who's handling what.
- ✓Internal notes — leave a note on a conversation only your team can see.
- ✓Snippets — saved replies for the things you type twenty times a week.
- ✓Mobile app — the full inbox on iOS and Android with push notifications.
- ✓Filters and unread — starred, unread, assigned to me, by channel.
- ✓AI takeover — see what the assistant said, step in, step back.
From discovery call to live
Connect channels
Facebook, Instagram, Google Business Profile, your email domain and your business number — we connect all of them on onboarding.
Learn the rhythm
Check it twice a day or let notifications tell you. Most conversations are already handled by the assistant when you open it.
Hand it off
Give your office manager or a VA access to the inbox and they can work it from anywhere.
What it looks like in three businesses
Front desk works the inbox instead of three tabs. Insurance questions from Facebook and reschedules by text are answered in the same view.
Owner checks the inbox at lunch: six new threads, four already booked by the assistant, two need a quote.
Instagram DMs no longer get lost among personal messages — they're in the business inbox, answered within minutes.
Straight answers about Unified Inbox
Do I have to give up my current email?
No. We connect a sending domain for your business emails; your personal Gmail or Outlook keeps working. You can also forward customer emails into the inbox.
Can more than one person use it?
Yes — unlimited team members on both plans, each with their own login and assignment.
Does it work on my phone?
Yes. The mobile app has the full inbox, calling, and notifications.
Related features
Want Unified Inbox running by next week?
On Done-For-You we build it from a 20-minute call and show it to you live before it goes on. On Self-Serve it's in your account today.
Usage for calls, texts, emails and AI actions is billed to your card at cost. No contracts. Cancel any time.